Where can I buy Giagni products?
What is the warranty on Giagni faucets?
If I have a problem with my Giagni product, who should I contact?
How can I find my model number?
Can I install my Giagni faucet by myself?
Why does my new faucet flow less water than my old faucet?
Are Giagni gold finishes real gold?
Does Giagni's finishes match other companies' finishes?
How many holes are needed in my sink deck to install my kitchen faucet?
What kind of cleaner can I use on my Giagni faucet?
How can I clean a clogged showerhead?
What does Pressure Balance and Thermostatic mean?
Where can I buy Giagni products?
Giagni sells through major home improvement retailer
chains, showrooms and on-line retailers. Click on "Where to Buy" at the top of
our home page and it will direct you to those on-line retailers and nearest
retail locations based on your zip code.
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What is the warranty on Giagni faucets?
Giagni offers a Limited lifetime function and finish
warranty to the original consumer purchaser covering defects in material and
workmanship. There is a 5 year limited warranty for all industrial and
commercial applications.
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If I have a problem with my Giagni product, who should I contact?
For parts or service questions, call our toll-free helpline at 888-560-5222. We are available 7 days a week from 9:00am through 6:00pm Eastern, except holidays. Please have your model number ready. You can also email us at info@giagni.com. Please include your model number and daytime phone number.
If you feel the need to return or exchange your Giagni
product, you will need to return it to the place where it was purchased.
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How can I find my model number?
Exact model numbers can be found on your box and on
your instruction sheets. Sometimes it appears on your store receipt. Otherwise,
emailing us a photo is the best method of identification.
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Can I install my Giagni faucet by myself?
Sink mounted kitchen and bathroom faucets can be installed by most homeowners comfortable with simple do-it-yourself projects. Only simple tools are needed. But be prepared for the two most common problems: a second trip to the hardware store for the appropriate connectors, or difficulty in removing the old faucet.
Deck mounted roman tub fillers, behind-the-wall tub
and shower valves and shower systems require special skills and tools. We
recommend that they be installed by licensed plumbers or experienced
do-it-yourselfers.
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Why does my new faucet flow less water than my old faucet?
Recent government regulations forced manufacturers to
install flow restrictors in all faucets and showerheads. The exception is tub
filling spouts. This is in an effort to conserve water.
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Are Giagni gold finishes real gold?
Yes, Giagni gold finishes are plated with 24kt. gold.
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Does Giagni's finishes match other companies' finishes?
Many finishes are basic colors that have been adopted
by most decorative home product companies. Chrome, polished brass and satin or
brushed nickel are examples of standardized finishes that will be very close in
color. Giagni's Millennium Brass has the same color as most polished
brass finishes, just using a more durable PVD process (see below). Other
finishes like oil rubbed bronze, antiqued or distressed finishes, and others
can vary significantly. It doesn't mean they can't be used together on a
project, but the homeowner needs to be understanding when combining special
finish products.
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What is PVD?
It is an acronym for "Physical Vapor Deposition." It
is the premier process used to create durable special finishes for faucets. Our
Millennium Brass is PVD, which means it will not scratch, peel or tarnish like
the polished brass finishes of the past.
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How many holes are needed in my sink deck to install my kitchen faucet?
Our kitchen faucets allow for a wide variety of
mounting options. All our kitchen faucets that have side sprays can be mounted
in one less hole if desired by eliminating the spray. We include the hardware.
Faucets that have wide, flat deck plates have the option of using the plate to
cover the two outside holes or removing the plate to mount in a single hole.
Extra holes can be filled with a Giagni soap dispenser.
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What kind of cleaner can I use on my Giagni faucet?
Giagni does not recommend any specific cleanser.
Usually warm water and a soft cloth does the trick. If there's an accumulation
of white deposits around the faucet, a 50/50 mixture of white vinegar and water
is best. If necessary, most faucet finishes can be cleaned with most
non-abrasive household cleaners when used according to the manufacturers'
instructions for use. Immediately after cleaning your faucet, wash off
remaining cleanser with water.
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How can I clean a clogged showerhead?
We suggest soaking your showerhead in a 50/50 solution
of white vinegar and water for one hour. White vinegar will facilitate the
break down of mineral deposits and sediment build-up.
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What does Pressure Balance and Thermostatic mean?
Both are methods used to maintain safe and comfortable shower faucet temperatures when other water-consuming appliances in the home are used (dishwasher, garden hose, toilet or washing machine). These appliances can intermittently change the balance of water pressures being supplied to a shower valve. Older shower valves not having these features will mirror those pressure changes by changing the temperature of the outgoing shower, leading to discomfort and even injury.
Pressure balance valves compensate for the pressure changes caused by these appliances.
The result is a fairly consistent shower temperature and protection against accidental scalding.
Thermostatic valves also compensate
for these pressure changes, and offer protection against accidental scalding.
In addition, they compensate for any temperature changes of the incoming hot
and cold supplies. This creates a very consistent water temperature regardless
of conditions. The additional advantage of thermostatic valves is that they
have very high flow rates and are desired.
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